Investigate mismatches

When matching does not behave the way you expect, start with the specific result shown in Match Results.

If You See Order Not Found

Check these first:

• the invoice was processed with matching enabled
• the invoice includes the correct supplier and reference values
• the purchase order is still open
• the same reference appears on the purchase order in a field used by matching

If no order should exist for that invoice, decide whether the document should stay in review or whether your setup should allow invoices to continue without a match.

If You See Not Matched On Lines

This usually means the order was found, but one or more invoice lines could not be paired with order lines.

Try these checks:

• confirm the extracted item numbers and descriptions are correct
• choose a line match method that fits the invoice layout
• turn on partial matching if invoices often cover only part of an order
• review the purchase order lines for numbering or description differences

If You See Outside Tolerance

This means the invoice differs from the expected records by more than the allowed limit.

Review:

• unit price on the invoice versus the order
• quantity billed versus quantity expected
• line totals and document totals
• whether your tolerance settings are too strict for normal business differences

If the invoice is correct, update the order or adjust tolerance settings. If the invoice is wrong, keep it in review and correct the source document before continuing.

Where To Look Next

If the mismatch still does not make sense, compare:

• the extracted invoice data
• the matching setup for the analyzer
• the detailed rows in Match Results

That usually tells you whether the real issue is reference quality, line extraction, tolerance setup, or order data.